Frequently Asked Questions

1. How to order?

We have 4-easy steps you need to do:

 

Step 1: Fill-up order form

 

We will send the form to get your information that will help us to identify the items and your address. Make sure all the information is correct to avoid cancellation of orders and make the logistic team job easier.

 

Sample Form:

 

Name:

Complete Address:

Contact Number:

Email: (Optional)

Mode of Payment: (GCASH, BDO, BPI, and Paypal)

Orders:

 

Step 2: Receive Text/Email Confirmation and Payment Instruction

 

You will receive a text/email confirmation from us. If GreenLife Team received your orders through online platforms, payment instructions will be included in the text/email confirmation.

 

Step 3: Submit Proof of Payment:

 

When payment is done, please take a photo or screenshot of the deposit slip/bank transfer/payment receipt and email it to online.glcp@gmail.com or send it to our Viber hotline 0917-720-8345 to process your order.

 

Step 4: Delivery

 

You will receive a call or text from us when your orders are already shipped. We will also send a picture of Airway or Tracking Number of shipments to your email.

 

2. What are your payment options?

 

Please find our payment options below:

 

Bank Transfer:

Banco De Oro

Account Name: Greenlife Coconut Products Philippines Inc.

Type of Account: Savings

Account No.: 0067-1801-1284

 

Bank of the Philippine Islands

Account Name: Green Life Coco Products

Type of Account: Savings

Account No.: 88-5315-7059

 

Orders can only be processed once payment has reflected. Online and mobile fund transfer made outside of business hours (8:30AM – 5:30PM) will only be reflected in our account within 1-2 business days. Inter-bank transfers will take 3-5 business days. Processing charges are automatically deducted so make sure that the amount of fund transfer covers the whole amount including the charges.

 

Cryptocurrency

 

Please send Ethereum (ETH) or COCO Trust Token at 0x9e0eede43dcd63ae9994ec3ed881ada9713e071a

 

Paypal

 

Merchant I.D.: VJA5ZJLXNLBE2

Account Name: Greenlife Coconut Products Philippines Inc.

Email Address: greenlifecocointl@gmail.com

 

G-CASH

 

G-Cash No.: 0917-588-3867

 

Note: For payment confirmation, we would like to request a copy of the deposit slip and send it to online.glcp@gmail.com. You may also send a copy to our Viber Hotline 0917-720-8345 within 7 days to avoid cancellation of order.

 

3. What are the delivery options?

 

Local Courier Services:

 

  1. LBC

  2. Air21

  3. WWWExpress

  4. AP Cargo

 

Note: You have the right to choose which courier service you want, but you have to shoulder the shipping fee/charge. Each courier services have different charges. If you are looking for the lowest charge, we will give you the right courier.

 

GreenLife Delivery Vehicle

 

We have our own logistics that deliver every or in Metro Manila. For a minimum of 10,000 single order, we offer free delivery. If your order is below 10,000 pesos, we will charge 500 for the delivery service. If your order is below 5,000 pesos, we will transfer your order to our local courier service provider.

 

International Courier Services

 

  1. FedEx

  2. DHL

  3. UPS

 

Note: Only products below 50 kilograms

 

Freight Forwarder

 

Note: Please contact our sales and marketing export officer through email export.glcp@gmail.com

 

4. Can I return the products I purchased through your site?

 

Please refer to GreenLife Coconut Products Philippines Inc. Return and Exchange Policy.

 

5. Do you have physical outlets/stores?

 

Please click here to see full list of our Physical Outlets/Stores

 

6. Do you have online stores?

 

Please click here to see full list of our Online Stores