Frequently Asked Questions (FAQs)

How to order?


We have 4-easy steps you need to do for ordering items to us: Step 1: Fill-up order form
We will send the form to get your information that they will help to delivery your orders and make easy to reach you by our delivery team to your address provided. This is the following you need to fill-up: Name:
Complete Address:
Contact Number:
Email (Optional):
Mode of Payment: GCASH, BDO, BPI and Paypal
Orders: When you fill-up this form make sure all the information to put this form are correctly to avoid cancellation of your order or mistake to deliver to the others customers your order. Step 2: Receive Text Confirmation/Email Confirmation and Payment Instructions
You can receive a text/email confirmation from us. If Greelife Team receive your order through gmail, facebook and website we will give a payment instruction. You have choose the different payment method of GreenLife that will make easy for you to settle the payment wiyh us. Step 3: Submit proof of Payment
When you settle the payment you need to picture or screenshot the deposit slip, bank transfer, and etc . You will send in online.glcp@gmail.com and viber(0917 720 8345) to process your order. Step 4: Delivery
You will need to wait a text or call from us when your orders are already shipped by our courier. We will send a picture of Airway or Tracking Number of shipment to your email, facebook or website.




What are delivery options?


We have different courier we offer to you when your order from us. In delivery we have Local and International couriers. This is the our local courier for the delivery of your items: a. Courier Service (LBC, Air 21, WWWExpress and AP Cargo)
You have the right to choose the courier service but the shipping fee/charge you will pay this for the items you want to buy us. Each courier services have different shipping fee/charge if you look a low shipping fee/charge we will give you the right courier. But don’t expect that courier I gave you is a fast delivery. Some of delivery we will give you the items received within 2-3days.
b. Bus Delivery
If you want to deliver through bus you can pick-up the products in JAC Liner Terminal IN LRT Buendia or Cubao-Kamias, Quezon City. We will text/email you about information has you need that they will help you to pick-up the product in the terminal. If your items worth every 1000 pesos the delivery charges in bus delivery is 100 pesos.
c. GreenLife Delivery Vehicle
We have our vehicle that deliver every Thursday or Friday in Metro Manila, for a minimum amount of Php 10,000 we offer you free of charge delivery and a lower SRP price. If your order are minimum Php 10,000 you will charged 500 pesos. We accept delivery to our Greenlife Delivery Vehicle more than Php 5,000 if low in the Php 5,000 we will transfer to the courier service to deliver your orders. This is the International courier for the delivery of your items: a. Courier Service (FEDEX, DHL and UPS)
The products orders below 50 kilograms b. Freight Forwarder
Please coordinate to our export sales by email through export.glcp@gmail.com.




Do you have products in other online stores?


Please see below other online option/stores selling our quality products. a. Facebook
https://www.facebook.com/pg/greenlifecoco/shop/ b. Lazada
www.lazada.com.ph/greenlife-home-of-coconut-products-ph/ c. Shopee
https://shopee.ph/greenlifeshop0017 d. Shopinas
https://www.shopinas.com/s/results?query=Greenlife+Home+of+Coconut+Products e. BeautyMNL
https://beautymnl.com/brands/greenlife-home-of-coconut-products f. HallohalloMall
http://mall.hallohallo.com/?subcats=Y&pcode_from_q=Y&pshort=Y&pfull=Y&pname=Y&pkeywords=Y&search_performed=Y&cid=&area_id=&q=Greenlife&scope=P&dispatch=products.search g. Beebeelee
https://beebeelee.com/default/catalogsearch/result/?q=+Greenlife h. Karton
https://karton.ph/search/products?query=greenlife i. Foodfinds.ph
https://www.foodfinds.ph/search-results/?cat_id=&ad_title=Greenlife




Where is your company/manufacturing plant located?


Greenlife Coconut Products Philippines Inc. manufacturing plant is located in KM144 Brgy Wakas Tayabas City, Quezon Province, Philippines 4327. But we have physical store and online outlets as well as distributors of our products from different areas of the Philippines.




What are your payment options?


Please find our payment options below: a. Bank Transfer – You may deposit cast to: Bank De Oro Bank Name: Greenlife Coconut Products Philippines Inc.
Type of Account: Savings
Account No.: 006710061859 Bank of the Philippine Islands Bank Name: Green Life Coco Products Type of Accounts: Savings Account No.: 008853157059 For payment confirmation, we would like to request for you to send us an email at online.glcp@gmail.com so we can immediately respond. We would also appreciate the payment details or a copy of the deposit slip. If it won’t be much of an inconvenience. You may also Viber and Facebook the deposit slip to 0917 720 8345 and greenlifecocoph@gmail.com within 7 days to avoid cancellation of order. Orders can only be processed once payment has reflected. Online and mobile fund transfers made outside business hours of 8:30am-5:30pm will only be reflected in our account within 1-2 banking days. Interbank fund transfers will take 3-5 banking days. Also processing charges are automatically deducted. Kindly ensure that the amount of fund transfer covers the whole amount of the order including the charges.(Kindly contact your bank for actual charges before making the tranfers.) b. Cryptocurrency Please send Ethereum (ETH) or COCO Trust Token at 0x9e0eede43dcd63ae9995ec3ed881ada9713e071a c. Paypal – Please send Paypal payment to greenlifecocointl@gmail.com. Please confirm with us once you have sent payment to online.glcp@gmail.com by showing the pictures or screenshot
Merchant I.D : VJA5ZJLXNLBE2
Account Name: Greenlife Coconut Products Philippines Inc.
Email Address : greenlifecocointl@gmail.com d. GCash – Please send payment to 0917 588 3867. Please confirm with us once you have sent payment to online.glcp@gmail.com by showing the reference number through picture or screenshot




When can you deliver?


For courier service and bus delivery, we can deliver your product after receipt of proof payment within 24 to 48 hours of payment confirmation to online.glcp@gmail.com For Greenlife Delivery Vehicle, we deliver every Thursday and Friday, if the delivery vehicle is fully loaded you will be schedule to the next delivery.




Can I return the products I purchased through your site?


The GreenLife Coconut Products Philippines Inc. has return and replacement policy. Customers are encouraged to retain their purchase receipts, online order receipts. All decisions regarding returns are subjects to an applicable laws. The Quality Assurance Officer and the General Manager has the authority to make final decision for all returns. a. Returns
Customers have 7 days to return the item/s from date they received it. To be eligible for a return, the products must be unused and in the same condition that they received it. The product must be in the original packaging. The product/s with customer’s private label attached are not allowed to replace. Your item/s need/s to have the receipt of proof of purchase. b. Replacement
Once we receive your item, the Quality Assurance Officer will inspect it and notify the customer that we have received the returned item/s. If the return product/s is /are approved, the Quality Assurance Officer will immediately notify the customer on the status of the replacement after inspecting the item/s. c. Shipping
Customers will be responsible for paying their own shipping costs for returning the item/s. Shipping costs are non-refundable.




Do you have physical outlets/stores?


Please see below physical stores/outlets where you can purchase our quality premium coconut products?
a. All Day Supermarket

  • Batanes Bataan
  • Taguig Supermarket
  • Shaw Boulevard Supermarket
  • Sta. Rosa Supermarket
b. Robinsons Department Store
  • Ermita Manila Branch
  • Festival Mall-Alabang
c. Rustan’s
  • Rustan’s Resort World Manila
  • Rustan’s Terminal 3 – Kiss & Fly
  • Rustan’s Makati
  • Rustan’s Shangri-La
  • Rustan’s Ayala Alabang
  • Rustan’s Gate Way
d. City Mall
  • All City Mall Nationwide
e. SM Kultura
  • SM Kultura Megamall
  • SM Kultura Podium
  • SM Kultura Seaside Cebu
  • SM Kultura Cebu City
  • SM Kultura Lanang
  • SM Kultura Makati
  • SM Kultura Mall of Asia
  • SM Kultura Aura
f. Duty Free Philippines
  • Duty Free NAIA Terminal 2
  • Duty Free NAIA Terminal 1
  • Duty Free Philippines Fiestamall
  • Puregold Duty Free Angelez
  • Duty Free Philippines Cebu
g. Jojiberry Wellness Inc. h. Earth Origins
  • Earth Origins San Juan
  • Earth Origins Alabang
i. Department of Agriculture-Showroom j. Real Food Services
  • Real Food Services Alabang
  • Real Food Services Bonifacio Global City




Doyou have online stores?


Please see below our online store a. Lazada b. Shopee c. Beebeelee d. BeautyMNL e. Karton.ph f. Shopinas i. Carousell j. Kalakal.com.ph k. Rangeme





SHIPPING NATIONWIDE  

FREE DELIVERY

Above Php 10,000 within Metro Manila

NEED HELP ORDERING

Customer Service

                  (042) 719 1761

                   +63  917  720 8345

                  +63  939 920 3316

 

Business Hours

Mon-Fri 8:00am-5:00pm

Greenlife Coconut Products Philippines Inc.

KM144 Brgy Wakas Tayabas City, Quezon Province, Philippines 4327

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© 2019 All Rigts Reserved Greenlife Coconut Products Philippines Inc.

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