Frequently Asked Questions (FAQs)
How to order?
We will send the form to get your information that they will help to delivery your orders and make easy to reach you by our delivery team to your address provided. This is the following you need to fill-up:
Mode of Payment: GCASH, BDO, BPI and Paypal
You can receive a text/email confirmation from us. If Greelife Team receive your order through gmail, facebook and website we will give a payment instruction. You have choose the different payment method of GreenLife that will make easy for you to settle the payment wiyh us.
When you settle the payment you need to picture or screenshot the deposit slip, bank transfer, and etc . You will send in firstname.lastname@example.org and viber(0917 720 8345) to process your order.
You will need to wait a text or call from us when your orders are already shipped by our courier. We will send a picture of Airway or Tracking Number of shipment to your email, facebook or website.
What are delivery options?
You have the right to choose the courier service but the shipping fee/charge you will pay this for the items you want to buy us. Each courier services have different shipping fee/charge if you look a low shipping fee/charge we will give you the right courier. But don’t expect that courier I gave you is a fast delivery. Some of delivery we will give you the items received within 2-3days.
b. Bus Delivery
If you want to deliver through bus you can pick-up the products in JAC Liner Terminal IN LRT Buendia or Cubao-Kamias, Quezon City. We will text/email you about information has you need that they will help you to pick-up the product in the terminal. If your items worth every 1000 pesos the delivery charges in bus delivery is 100 pesos.
c. GreenLife Delivery Vehicle
We have our vehicle that deliver every Thursday or Friday in Metro Manila, for a minimum amount of Php 10,000 we offer you free of charge delivery and a lower SRP price. If your order are minimum Php 10,000 you will charged 500 pesos. We accept delivery to our Greenlife Delivery Vehicle more than Php 5,000 if low in the Php 5,000 we will transfer to the courier service to deliver your orders.
The products orders below 50 kilograms
Please coordinate to our export sales by email through email@example.com.
Do you have products in other online stores?
Where is your company/manufacturing plant located?
Greenlife Coconut Products Philippines Inc. manufacturing plant is located in KM144 Brgy Wakas Tayabas City, Quezon Province, Philippines 4327. But we have physical store and online outlets as well as distributors of our products from different areas of the Philippines.
What are your payment options?
Please find our payment options below:
Type of Account: Savings
Account No.: 006710061859
Merchant I.D : VJA5ZJLXNLBE2
Account Name: Greenlife Coconut Products Philippines Inc.
Email Address : firstname.lastname@example.org
When can you deliver?
Can I return the products I purchased through your site?
Customers have 7 days to return the item/s from date they received it. To be eligible for a return, the products must be unused and in the same condition that they received it. The product must be in the original packaging. The product/s with customer’s private label attached are not allowed to replace. Your item/s need/s to have the receipt of proof of purchase.
Once we receive your item, the Quality Assurance Officer will inspect it and notify the customer that we have received the returned item/s. If the return product/s is /are approved, the Quality Assurance Officer will immediately notify the customer on the status of the replacement after inspecting the item/s.
Customers will be responsible for paying their own shipping costs for returning the item/s. Shipping costs are non-refundable.
Do you have physical outlets/stores?
a. All Day Supermarket
Shaw Boulevard Supermarket
Sta. Rosa Supermarket
Ermita Manila Branch
Rustan’s Resort World Manila
Rustan’s Terminal 3 – Kiss & Fly
Rustan’s Ayala Alabang
Rustan’s Gate Way
All City Mall Nationwide
SM Kultura Megamall
SM Kultura Podium
SM Kultura Seaside Cebu
SM Kultura Cebu City
SM Kultura Lanang
SM Kultura Makati
SM Kultura Mall of Asia
SM Kultura Aura
Duty Free NAIA Terminal 2
Duty Free NAIA Terminal 1
Duty Free Philippines Fiestamall
Puregold Duty Free Angelez
Duty Free Philippines Cebu
Earth Origins San Juan
Earth Origins Alabang
Real Food Services Alabang
Real Food Services Bonifacio Global City
Doyou have online stores?
Please see below our online store